Penn Medicine is renowned for its commitment to exceptional patient care, education, and research. This article delves into their customer service approach, which is a crucial aspect of their healthcare delivery.
Contents
Contacting Penn Medicine
General Inquiries and Appointments
Patients can reach out to Penn Medicine for general inquiries or to schedule appointments by calling their central customer service line at 800-789-7366. Additionally, each hospital under the Penn Medicine umbrella provides direct contact numbers:
- Good Shepherd Penn Partners: 215-893-6533
- Hospital of the University of Pennsylvania: 215-662-2575
- Lancaster General Health: 717-544-5050
- Penn Presbyterian Medical Center: 215-662-9100
- Pennsylvania Hospital: 215-829-8777 or via email at [email protected]
- Princeton Health: 609-853-7490 or via email at [email protected]
Medical Records
Patients can request their medical records from various Penn Medicine locations. Each location has its own contact number and address for medical records requests.
Online Services – myPennMedicine
myPennMedicine is a secure online portal that offers patients various services:
- Communication with the care team
- Scheduling and managing appointments
- Accessing and sharing health information
- Viewing test results and doctor’s notes
- Online bill payment
Billing and Insurance
Penn Medicine provides an online billing system, PennMedBill.com, where patients can manage their healthcare bills. This service allows patients to:
- View and pay multiple statements
- Update insurance and demographic information
- Get answers to frequently asked billing questions
- Patients with billing inquiries can call 800-406-1177 for assistance. Additionally, the website offers resources to understand billing, financial assistance, and payment options.
Penn Medicine Phone Number
| Department/Location | Phone Number |
|---|---|
| General Inquiries | 800-789-7366 |
| Appointment Requests | 800-789-7366 |
| Chester County Hospital | 610-431-5457 |
| Good Shepherd Penn Partners | 215-893-6533 |
| Hospital of the University of Pennsylvania | 215-662-2575 |
| Lancaster General Health | 717-544-5050 |
| Penn Presbyterian Medical Center | 215-662-9100 |
| Pennsylvania Hospital | 215-829-8777 |
| Princeton Health | 609-853-7490 |
Penn Medicine Medical Records
| Hospital | Department | Address | Phone | Fax |
|---|---|---|---|---|
| Chester County Hospital | Health Information Management Department | 701 E. Marshall Street, West Chester, PA 19380 | 610-431-5678 | 610-431-5025 |
| Pennsylvania Hospital | Medical Records Department, 1st Floor Preston | 800 Spruce Street, Philadelphia, PA 19107 | 215-829-3931 | 215-829-3027 |
| Princeton Medical Center | Health Information Management Department, 1st floor, Education Building | One Plainsboro Road, Plainsboro, NJ 08536 | 609-853-7050 | 609-853-7051 |
| Penn Presbyterian Medical Center | Medical Records Department, Myrin Basement | 51 North 39th Street, Philadelphia, PA 19104 | 215-662-8959 | 215-243-8758 |
| Hospital of the University of Pennsylvania | Medical Records Department, 1st Floor Founders | 3400 Spruce Street, Philadelphia, PA 19104 | 215-662-3154 | 215-662-6300 |
Conclusion
Penn Medicine’s customer service is aimed to meet all of its patients’ and visitors’ needs, including quick access to healthcare services, information, and assistance. The usage of digital platforms such as myPennMedicine improves patient involvement and access to health-related services dramatically. It is recommended that you visit the Penn Medicine website or contact their customer service directly for particular inquiries or to learn more about their services.
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